Ep. 86: You Can't Fix What You Can't Measure with Mark Jehning

Episode Links: LinkedIn: Mark Jehning - https://www.linkedin.com/in/mark-jehning-mba-a397851a1 Acuity Dynamics - www.acuitydynamics.com Book: Blue Ocean Strategy - https://www.blueoceanstrategy.com The Connective - https://www.theconnective.me Summary: In this episode of The Corvus Effect, I sit down with Mark Jehning, founder and CEO of Acuity Dynamics. With over 35 years of experience spanning aerospace and defense at McDonnell Douglas to Fortune 500 consulting at Arthur Andersen and Applied Materials, Mark brings a unique perspective on business process optimization. He shares his metric-driven framework that quickly identifies the constraints inhibiting order to cash and product development, his performance-based engagement model where he bets on results rather than billable hours, and why most organizations are buried in tribal knowledge they have never documented. Mark explains the difference between leading and lagging indicators, what founders should see on their Monday morning dashboard, and how to help organizations see the forest from the trees. Show Notes: 00:32 Meet Mark Jehning 02:07 Lessons from Aerospace and Defense 03:16 Seeing the Bigger Picture 05:52 Performance-Based Engagement 07:23 Measuring Process Differently 08:38 Operational Assessment and Tribal Knowledge 09:39 The Monday Morning Dashboard 12:06 Change Management 14:10 The Applied Materials Story 16:18 You Can't Fix What You Can't See 21:49 Leading vs. Lagging Indicators 24:29 Advice for Small Businesses 30:29 Legacy and Final Thoughts