347: What Would Lu Do?: Part 2- Shorten the Time Between a Problem and a Decision

Today on Window Treatments for Profit In Part 2 of this five-part WTFP series, LuAnn tackles a decision that quietly drains profit, damages reputation, and creates unnecessary stress in far too many window treatment businesses: Shorten response time so problems don’t linger. Unresolved issues don’t just disappear.They get heavier.And the longer they sit, the more they cost you. In this episode, LuAnn explains why slow response times turn otherwise manageable problems into trust-breakers, how businesses unintentionally train themselves to be reactive instead of professional, and why silence is never neutral in the eyes of your customer. You’ll also learn three practical action steps to help you: Prevent problems from falling through the cracks Assign clear ownership instead of relying on memory Close the communication loop so customers feel informed, not ignored LuAnn shares real-world lessons from Window Works, including why some of her most loyal and referral-heavy clients were ones where something initially went wrong — and how fast, consistent follow-through made all the difference. This episode is not about perfection. It’s about intention, clarity, and leadership. And it’s one of the fastest ways to protect both your profit and your sanity. Our Favorite Links ⁠⁠⁠Windowworksnj.com⁠⁠⁠ ⁠⁠⁠Exciting Windows⁠⁠⁠ What’s new with LuAnn Nigara ⁠⁠⁠The Power Talk Friday Tour 2025⁠⁠⁠ ⁠⁠⁠Watch the Docuseries!⁠⁠⁠ ⁠⁠⁠https://www.luannnigara.com/cob⁠⁠⁠ Purchase LuAnn’s Books Here: Book 1: ⁠⁠⁠The Making of A Well – Designed Business: Turn Inspiration into Action⁠⁠⁠ Audiobook: ⁠⁠⁠The Making of A Well – Designed Business: Turn Inspiration into Action⁠⁠⁠ Book 2: ⁠⁠⁠A Well-Designed Business – The Power Talk Friday Experts⁠⁠⁠ Book 3: ⁠⁠⁠A Well-Designed Business – The Power Talk Friday Experts Volume 2⁠⁠⁠ Connect with LuAnn Nigara LuAnn’s ⁠⁠⁠Website⁠⁠⁠ LuAnn’s ⁠⁠⁠Blog⁠⁠⁠ Like Us: ⁠⁠⁠Facebook⁠⁠⁠ | Tweet Us: ⁠⁠⁠Twitter⁠⁠⁠ | Follow Us: ⁠⁠⁠Instagram⁠⁠⁠ | Listen Here: ⁠⁠⁠Podcast⁠⁠