What Your Front Desk Wishes the Clinical Team Understood (And Vice Versa)

Front desk versus clinical: every practice has this quiet rivalry, but it doesn't have to be that way. In this episode, the DPH coaches break down why these two sides of the office resent each other and how you as the owner might be making it worse. They share exactly what you can do to create cohesion in the office, from an exercise that breaks tension and gets people talking to an easy fix for the most common source of conflict. Topics discussed: (00:00) Introduction (02:43) What causes front and back office drama (06:55) The exercise that bonds your office (14:11) Managing unspoken expectations (15:42) How to handle team complaints without losing safety (18:55) Who should handle team conflict (21:45) The trust exercise every office needs (25:13) When getting involved backfires (27:22) What causes the most conflict and how to fix it This episode was produced by Podcast Boutique https://www.podcastboutique.com For Coaching Programs and our VIP Growth Program, check out www.dentalpracticeheroes.com Stay on top of your Online Marketing! Get a Free Practice Audit @ www.relevanceonlinemarketing.com To book your free strategy call with Dr. Etchison, click here Take Control of Your Practice and Your Life We help dentists take more time off while making more money through systematization, team empowerment, and creating leadership teams. Ready to build a practice that works for you? Visit www.DentalPracticeHeroes.com to learn more.