The Customer Journey: Are You Losing Clients Before They Even Book?

In this episode of Real Talk: Everything Beauty, I’m sharing my recent experience of organising my daughter’s 13th birthday party and how frustrating the customer journey can be! From confusing websites and unclear pricing to chasing replies and feeling like a business doesn’t actually want your custom, it’s a reminder of just how important the booking experience really is. We explore how these small things can cost your beauty business clients before they’ve even stepped through your door. Because your client experience starts long before their appointment! Find me https://www.instagram.com/beauty_by_sophie_nottingham/ www.beautybysophie.uk