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Ep. 60 - How to Measure RCM Automation's Real Impact on Patients
For The Love of Revenue Cycle · 16 октября 2026 г. · 42 мин
00:00 Welcome and Book News 01:00 Why This Episode Is Different 02:47 The Big Patient Impact Question 04:42 Patient Surveys and NPS 07:48 Inferring Sentiment From Errors 11:02 Worst Mistakes in RCM 11:24 Coding and Eligibility Pain Points 14:57 Surprise Billing and No Surprises Act 22:35 Prior Auth Denials and Appeals 24:32 When Healthcare Was Simple 25:11 Patient Pain Points Reality 25:52 Survey Bias and Feedback 26:27 Denials Stress Patients 27:24 Inevitable Denials Explained 28:46 CPT Mismatch Mechanics 33:06 What Teams Can Control 36:39 Compliance and Audit Risks 40:50 Metrics Next Steps 41:24 Final Wrap and Call