Chosen by AI or Remembered by People? Ex-Woolworths Leader Mark Mansour

Utility is about being chosen. Discovery is about being remembered. That’s how Mark Mansour sees retail splitting as AI agents start doing the shopping. Mark has spent 20 years on the platform side of retail, from PayPal and eBay to building retail media, loyalty and marketplace businesses inside one of Australia’s biggest retailers. This episode lands on his first day as Managing Director APAC at QSIC . In this episode: Utility versus discovery - why some purchases go to agents and others still need inspiration Don’t become inventory - what happens to brands that lose the direct relationship Fish where the fish are - how to think about marketplaces without being everywhere Connect with Mark Mansour Explore QSIC Subscribe to the Add To Cart newsletter SMS us to Suggest a Guest Connect with Nathan Bush Join the Add To Cart Community

Chosen by AI or Remembered by People? Ex-Woolworths Leader Mark Mansour | #678