LISTEN AND LEARN TO MASTER SALES IN UNDER 2 MINUTES! Customer Service Through the Roof

The most important part of sales — for real — is following the simple, repeatable steps I lay out here; do that and you'll sell more, keep your customer-service scores sky-high, and stop blanking on weekends. I back that up with stories: I once sold three “fresh-ups” Jaguars in a morning and had the general manager literally bow to me in front of the whole lot — yep, bowed. A “fresh up” is just someone who walks in off the street, brand-new lead you’ve never met, and I regularly did three or four of those a day, so this isn’t theory. They even nicknamed me the “used car king” at Rusnak before the shiny new building because consistency beats luck every time. These steps are stupidly simple and apply whether you’re moving cars, houses, or Tupperware — they boost sales and your CSI (customer service index) fast. This isn’t TED-talk fluff; it’s street-tested, practical stuff we’ll walk you through so you can actually sell more instead of just talking about it. I tell the story like I lived it — and yeah, I did. I brag about that one weekday when Brian Allen, the GM at Galpin Jaguar, literally bowed to me after I sold three “fresh ups” (aka total walk-ins who’d never been in our store before). I break down why that moment wasn’t luck: it was repeatable hustle and a system. I talk about selling three or four fresh-ups a day, never blanking on weekends, and even getting crowned the “used car king” by Jeff at Rusnak. But this isn’t just ego—there’s a point: a clear, simple process raises sales and customer service no matter what you sell. I explain what I mean by “fresh up,” why consistency matters, and how following my steps will lift your Customer Service Index and close rates. No TED-talk fluff here—just practical stuff you can steal and use tomorrow. Takeaways: I bragged about selling three 'fresh ups' — fresh ups are walk-in customers you’ve never seen before, new lead gold. I regularly sold three or four fresh-ups a day by being consistent, moving fast, and creating instant rapport with strangers. I insist the most important part of sales is sticking to simple, repeatable steps; follow them and your numbers will rise reliably. I saw general managers bow and call me the 'used car king' — confidence plus consistent results makes people notice and respect you. I promise these techniques aren’t TED-talk fluff — they actually boost sales and customer service across any product line, no BS. Companies mentioned in this episode: Galpin Jaguar Lincoln-Mercury Rusnak Tupperware TED Mentioned in this episode: THE FUNNIEST AWARD WINNING MATERIAL ANYWHERE!